frequently asked questions

 

Q: Do I need to bring food?
A: If your pet has a regular food or special diet, it would be best that you bring food so that nothing upsets your pets stomach while boarding; however, its not mandatory and we can provide “House Food” with a $2.50/day per animal charge. All Creatures Pet Lodge tries to maintain the best services at the lowest prices in Central Florida and because of rising supply costs, now has to charge for “House Food”, However, if you bring your own food it is still free. Bring only the food that your dog needs plus 1-2 days, as any left over food is donated to local rescues and shelters. You will not be given food back at pickup, so bring only what you need. Also, you don’t have to worry about any special packaging, as the Pet Lodge provides packaging for you.

Q: Do I need to bring bedding material?
A: No. We provide all bedding material and do not accept any bedding unless your pet is staying in a Super suite or Semi suite.

Q: Can I bring toys?
A: Yes. If you would like to bring a toy we will gladly give it to your pet. We allow one toy per animal in the Fun Runs but, please keep in mind however that very small toys may get bumped or knocked into the run next to your pet and the staff may not be able to tell what is your pets toy and what is not. Therefore we cannot guarantee toys will be returned.

Q: Can I bring treats for my pet?
A: Yes. By all means you may bring treats. The staff at the Pet Lodge will always make sure treats are given as often as you like.

Q: What if my dog is on medication?
A: Not a problem. Just bring in your pets medication along with a set of instructions and rest assured that your pet is in good hands. This is considered our responsibility to your pet and is offered at no cost unless deemed excessive and will be determined at drop off.

Q: Can I pick up my pet on Sundays?
A: Yes. The Pet Lodge allows pick up on Sundays by appointment only between 4:00pm and 6:00pm. Sunday pickups will be charged for Sunday night as if they were staying till Monday.

Q: Can I get my deposit back if I cancel my booking?
A: Yes. You may receive a refund of your deposit if you cancel before the cancellation deadline. The deadline is usually 14 days before major holidays, but it best to check the cancellation calendar on our website or call to verify dates. We do not require deposits every holiday, just on major holidays, that is why it is best to check first. If your booking is cancelled after the last cancellation date, your deposit is then non-refundable.